So I’m calling Sony tech support again, I’m currently on hold. I actually had to Google their number for Canada again. I put their number here below, just in case someone else needs it from Canada:
Also, I couldn’t resist – don’t you find their support site looks nice?
I just spoke to a service person, according to the information that I’m hearing looks like I’m going to get a “factory certified” unit instead. Go me for buying my son a new unit yesterday it seems. But what can you do?
Apparently I have to ship the defective unit back in and will be getting my “new” (replacement) unit back. Another 12$ of shipping - we will see what happens next.