Sunday, July 25, 2010

The horror story of hardware support for a Sony PSP - a client's tale

Guess what device got the same problem again?

My poor 9 yo son came to me today with a problem I know too well. His PSP from Sony started acting up again. With only 2 days back from the service technician that it seems fixed an electrical problem with it.

I lost it, I went literally on a mental rampage dreaming about storming the Sony office much like in a bad version of the terminator. I actually went out and bought my son a new unit. Poor kid doesn't deserve this, of course this isn't the way I should do this because now Sony gets yet another sale. But as a parent, what can I do?

What can you do, as a consumer, when the support office that you call doesn't even have the damn basic courtesy of including their phone number on the damn emails they send you?

I am calling the tech support line again tomorrow, we shall see what comes of this. I want a refund of this nightmare of a unit, I paid for the new one, they can take his one back and use it as a paperweight.

It is at this point that I started blogging about this nightmare. People need to know how big companies treat their little clients (pun intended). Corporations like this should be put out of business.

Continued,


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